Find answers to the most frequently asked questions about our services, products and intervention modalities.
Simply fill out our online quote form, call us at +212 5XX XXX XXX, or email contact@biware.ma. We respond within 24 business hours with a personalized proposal.
The timeline depends on the number of extensions and site complexity. On average, installation takes 2 to 5 working days. For multi-site projects, we establish a personalized schedule.
Yes. We offer several maintenance plans adapted to your infrastructure and budget. A contract guarantees our response speed and priority ticket handling.
Biware distributes Grandstream, Yeastar, Yealink, OpenVox for telephony; Hikvision, Uniview, Ajax for security; ZKTeco for access control; HP, Dell, Lenovo, Kaspersky, Microsoft for IT.
Yes, Biware operates throughout Morocco. We have technical teams able to travel to the main cities and regions for installation and maintenance.
Yes. After each installation, we provide adapted user training. In-depth training for system administrators is available on request.
Warranty varies by manufacturer (generally 1 to 3 years). Biware ensures equipment comes with manufacturer warranty and offers extensions on request.
Yes. Biware responds to tenders and public procurement. We can provide all required technical and administrative documents.
For clients under maintenance contracts with on-call options, an emergency line is available. For others, WhatsApp support handles critical incidents.
Yes. We can take over existing projects: infrastructure audit, maintenance takeover, equipment extension or replacement. A preliminary audit allows us to assess the situation.
